Verizon in Greenville, SC
Senior Analyst and Developer in the National Command Center
2017 - 2019
Web developer for historical and real-time Aceyus business data dashboards, reviewed KPIs and other aspects for call centers to determine where analysts needed to dive in to keep the business efficient and successful.
Project lead on multiple development projects. Managed projects to ensure deliverables and milestones were met on time. Provided consistent stakeholder communication. Worked with leadership to determine best solutions within given timeframe and resources.
SQL stored procedure developer and creator of SSIS packages, ETL, and adhoc data analysis with Microsoft and Teradata databases.
User acceptance testing lead on the team; created documentation and processes that applied to all team projects and ensured thorough UX testing of features and experience.
- Onboarded new developers; created comprehensive training documentation that reduced transition time by weeks per employee.
2018 Q1 and Q2 Legends Finalist, selected for being a leader in the business and providing high value to teams and projects